Customer Success

What it is, how to start, best practices for SaaS companies.

• How to Improve Your App With User Feedback

  

  How to Improve Your App With User Feedback

  Learn how to use app analytics and user communities to gather valuable feedback and drive app improvements.

  December 11, 2024  -  7 min read

• SaaS Gamification Strategies to Improve Customer Engagement and Retention

  

  SaaS Gamification Strategies to Improve Customer Engagement and Retention

  SaaS gamification strategies help reduce customer churn, improve retention, and nurture loyal relationships. Here's how.

  July 15, 2024  -  8 min read

• How to Reduce SaaS Customer Churn Rate by Improving Client Onboarding

  

  How to Reduce SaaS Customer Churn Rate by Improving Client Onboarding

  Reducing customer churn is a critical step that every SaaS business should take. This article delves into the details to help you succeed.

  May 3, 2024  -  5 min read

• NPS for SaaS: What It Is, Benchmarks, Why Track It

  

  NPS for SaaS: What It Is, Benchmarks, Why Track It

  Learn about NPS for SaaS in our comprehensive guide. Uncover its definition, explore industry benchmarks, and grasp the significance of tracking it.

  April 9, 2024  -  5 min read

• Interactive Product Demos: A Game-Changer for SaaS Business Success

  

  Interactive Product Demos: A Game-Changer for SaaS Business Success

  Discover how interactive product demos can revolutionize your SaaS business. Explore strategies for success and ways to implement them.

  July 4, 2023  -  5 min read

• Mastering SaaS Reverse Trials: A Comprehensive Guide

  

  Mastering SaaS Reverse Trials: A Comprehensive Guide

  Uncover the power of SaaS reverse trials, their crucial components, and the benefits they bring to your business.

  May 18, 2023  -  7 min read

• Mobile Deep Linking Made Easy: A Simple Guide for Product Managers

  

  Mobile Deep Linking Made Easy: A Simple Guide for Product Managers

  Master the essentials of mobile deep linking and boost user engagement with our straightforward guide.

  May 5, 2023  -  5 min read

• A Complete Guide to the SaaS Customer Onboarding Process

  

  A Complete Guide to the SaaS Customer Onboarding Process

  Onboarding customers is the most important part of the SaaS sales process. We cover it all in our complete guide to efficient SaaS customer onboarding.

  January 27, 2023  -  10 min read

• What is Value Engineering in SaaS?

  

  What is Value Engineering in SaaS?

  Value engineering is an organized method of refining a product, increasing its cost-effectiveness, and maximizing value to the customer.

  April 29, 2022  -  5 min read

• 6 Ways To Improve Your SaaS User Onboarding

  

  6 Ways To Improve Your SaaS User Onboarding

  Improving SaaS onboarding is vital for building positive brand associations at a critical (yet fragile) step in the consumer journey.

  December 14, 2021  -  5 min read

• Customer Success Best Practices to Improve Retention & Renewals

  

  Customer Success Best Practices to Improve Retention & Renewals

  Struggling to keep your customers coming back? Check out these six customer success best practices to improve your SaaS retention and renewal rates!

  October 26, 2021  -  5 min read

• Onboarding for Customer Success: Best Practices

  

  Onboarding for Customer Success: Best Practices

  Learn about onboarding for customer success, why it’s important, and best practices you can follow to maximize customer onboarding success.

  October 21, 2021  -  5 min read